This paper contributes to our understanding of knowledge creation by developing a comprehensive model of the knowledge creating process in organisational work teams. It subsequently synthesises contemporary theory across research streams to develop hypotheses relating to three factors capable of facilitating the knowledge development process – cognitive diversity, transactional memory and open-mindedness norms. In combination, the conceptual rationale and empirical support act to substantiate three key relationships in the knowledge creation process.
Overall, the findings support the idea that new knowledge is created through interactive processes based on the sharing and integration of previously unshared knowledge. In particular, knowledge is dependent upon the existence of disparate perspectives. These can be understood as prerequisite tacit knowledge assets, from which explicit representations are drawn and presented to group members, and on which individual learning is built. Specifically, the results generate initial support for the model of knowledge creation under investigation. The model is composed of a series of processes at the level of the individual and group. These processes are interwoven rather than linear, and are connected through complex inter-relationships.